Review Generation & Reputation

Your Reputation Is Your Best Sales Tool.

Most businesses do great work and get almost no reviews -- because they never ask. I automate the ask at the right moment, intercept unhappy customers before they go public, and monitor what's being said so you're never caught off guard.

Book a Free Strategy Session

Or email chuck@startuptosold.com

93%

Of consumers say online reviews influence their purchase decision

72%

Of happy customers will leave a review -- if you ask them at the right time

48hr

Window to capture a review before a customer's enthusiasm fades

How It Works

Three phases. A reputation that sells for you.

I build the ask into your post-job workflow, set up reputation monitoring so you hear about problems first, and make it easy to respond to reviews consistently.

Phase 01

Trigger Setup

I connect your field software to an automated review request that fires within 24 hours of job completion -- while the customer is still happy and the job is still fresh in their mind.

Phase 02

Intercept & Route

Unhappy customers get a private response path before they reach Google. Happy customers get a direct link to your Google Business Profile. Negative feedback stays in-house; positive feedback goes public.

Phase 03

Monitor & Respond

I set up monitoring across Google, Yelp, and Facebook so new reviews alert you immediately. AI drafts responses for your approval -- you review, I send. No review goes unanswered.

What I Build

Every automation in this category.

These are the specific reputation automations I build. The post-job review request alone is typically the highest ROI automation I build -- most clients see a significant volume jump within 60 days.

Post-Job Review Request

Fires automatically after job completion via SMS or email. Short, friendly, and direct. Routes happy customers straight to your Google Business Profile review form -- one tap, no friction.

Negative Feedback Interceptor

When a customer signals dissatisfaction in the post-job check-in, they get a private resolution path instead of a public review link. Gives you a chance to fix the problem before it becomes a 1-star review.

Review Response Automation

AI drafts a personalized response to every new review -- 5-star or 1-star. You approve before anything posts. Never leave a review unanswered again, and never spend 20 minutes crafting a response to a difficult one.

Reputation Monitoring Dashboard

Real-time alerts when a new review posts anywhere -- Google, Yelp, Facebook, BBB. Weekly reputation summary showing your average rating trends, new review volume, and flagged items that need a response.

Who It's For

Right for your business if...

Any service business that relies on local search and word of mouth. If your Google star rating is below 4.5, if you're getting fewer reviews than your competitors, or if a negative review has blindsided you before -- this is for you.

You do good work but your review count doesn't reflect it

You found out about a negative review days after it was posted

Customers have told you they would leave a review but never got around to it

Questions

What to know before we talk.

Asking for reviews is explicitly allowed by Google. What's not allowed is incentivizing reviews (offering discounts for 5-star reviews) or only routing positive customers to leave reviews while blocking negative ones. I build systems that comply with Google's policies -- the negative feedback interceptor routes unhappy customers to a private channel, but it's always the customer's choice where to leave a review.

A lot of negative reviews is usually a signal about operations, not marketing. I'll surface the patterns -- which services, which technicians, which types of jobs -- so you can address the root cause. More reviews of all kinds also gives you more data about where your service delivery breaks down.

Google Business Profile, Yelp, and Facebook are the primary focus for most local service businesses. I can add BBB, Angi, HomeAdvisor, or industry-specific platforms depending on where your customers look.

Every engagement starts with an Assessment. The review request and interceptor are among our simpler builds and often complete during the assessment phase. Monitoring and response automation is an add-on.

Free Tool

Not sure if your task is automatable?

Describe one repetitive task and get an instant verdict: automatable or not, how it would work, and how many hours you'd save per year. No email required.

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Get Started

Ready to turn happy customers into public proof?

Book a free strategy session. I'll audit your current review volume and show you exactly what it would take to accelerate it.

Book a Free Strategy Session

Or email chuck@startuptosold.com