Customer Communication

Keep Customers in the Loop -- Without Lifting a Finger.

Customers who feel informed don't call to check in. I automate the updates, follow-ups, and re-engagement campaigns that keep your customers happy and coming back.

Book a Free Strategy Session

Or email chuck@startuptosold.com

68%

Of customers leave because they felt ignored -- not because of price or quality

Cheaper to retain an existing customer than acquire a new one

Manual sends required once the sequences are live

How It Works

Three phases. Customers who never feel forgotten.

I audit your current customer touchpoints, build the right communication sequences for your business, and keep them running and relevant month after month.

Phase 01

Assessment & Build

I map your customer journey -- from first contact to job close to re-engagement -- and identify where communication breaks down. Then I build the sequences to fill those gaps.

Phase 02

Hand-off

I train you on what triggers each message, how to update content, and how to handle the exceptions when a customer responds and needs a human touch.

Phase 03

Maintenance

Monthly check-ins to review open rates, response rates, and re-engagement results. I update messaging seasonally and as your services change.

What I Build

Every automation in this category.

These are the specific customer communication automations I build. Most clients start with the FAQ responder and job status updates -- both are high-visibility, low-effort wins.

AI FAQ Responder

Handles common inbound questions automatically -- hours, pricing, service area, booking links. Works over website chat, SMS, or Facebook Messenger. Includes a graceful hand-off to a human when the AI doesn't know the answer.

Automated Job Status Updates

When a job status changes in your field software (Jobber, ServiceTitan, Housecall Pro), the customer gets a text automatically -- "Your technician is on the way," "Your job is complete," etc. No manual send, no customer calling to check in.

Post-Job Satisfaction Check-In

A short satisfaction check-in goes out automatically after job completion. Happy customers get nudged toward a review. Unhappy customers get a direct response path before they go to Google to complain.

Re-Engagement Campaigns for Past Customers

Seasonal reminders, annual service prompts, and win-back campaigns for customers who haven't returned in 6-12 months. Your best new customer is usually an old one you haven't talked to lately.

Who It's For

Right for your business if...

Field service businesses -- HVAC, plumbing, construction, home services -- and any company with repeat customers worth re-engaging. If your customers would benefit from knowing what's happening with their job, or if you have a customer list you haven't emailed in six months, this is for you.

You have repeat customers you haven't reached out to in months

Customers call your office to ask for job status updates

You get the same inbound questions over and over

Questions

What to know before we talk.

Yes -- job status updates need a trigger from your field software when the status changes. This works well with Jobber, ServiceTitan, and Housecall Pro. If you're not on one of these, I'll assess whether your current tools have API access during the assessment.

I build it for whichever channel your customers actually use -- website chat, SMS, or Facebook Messenger are the most common. I also set up a clear hand-off so the AI knows when to escalate to a human.

Yes. I build them on a schedule -- spring tune-up reminders, annual service prompts, winter prep campaigns. You review and approve all messaging before it goes out.

Every engagement starts with an Assessment. Re-engagement campaigns and post-job follow-ups are simpler builds. The FAQ responder and job status updates have more setup depending on your tools and channels.

Free Tool

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Describe one repetitive task and get an instant verdict: automatable or not, how it would work, and how many hours you'd save per year. No email required.

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Get Started

Ready to keep customers in the loop automatically?

Book a free strategy session. I'll look at your customer communication gaps and tell you exactly what it would take to fill them.

Book a Free Strategy Session

Or email chuck@startuptosold.com